Presale Terms & Conditions

1. Purchase Terms

1.1 Presale Defined

This presale agreement ("Agreement") governs the purchase of handwoven toquilla dresses from GALAP Couture ("Seller") during the [FASHION WEEK NAME/DATE] event.

1.2 Payment Structure

• Customer pays 50% deposit at time of order
• Remaining 50% due before shipment
• All prices in USD
• Accepted payment methods listed in Section 4.2

1.3 Order Confirmation

Upon payment of deposit, customer receives:

• Order confirmation email with order #
• Itemized invoice
• Estimated production timeline
• Shipping details

1.4 No Cancellations After Deposit

Once 50% deposit is paid, order enters production immediately and cannot be cancelled. Production begins within 48 hours of deposit receipt.

2. Production & Timeline

2.1 Production Timeframe

• Standard production: 5–8 weeks from deposit payment
• Rush orders (if available): 3–4 weeks, additional 25% rush fee applies
• Timeline begins after deposit clears

2.2 Materials & Stock

• GALAP Couture maintains extended yardage of each variegated weave in stock to protect production timelines.
• Handwoven paja toquilla material is limited and is reserved exclusively for Priority Clients (presale deposit holders and established GALAP clients). Paja elements cannot be guaranteed for orders placed outside the presale window.

2.3 Production Delays

GALAP Couture makes every effort to meet stated timelines. However:

• Delays due to material sourcing beyond our control may occur
• Customer will be notified immediately of any delays
• Delays do not justify cancellations or refunds
• Estimated delivery dates are NOT guaranteed

2.4 Custom Orders

If customer requests customization (color, sizing, embellishments):

• Timeline may extend 1–2 weeks
• Additional customization fees apply
• All customization details must be confirmed in writing

2.5 Custom Color Palette

Customers may customize their dress in any of the following GALAP colors (custom color fee applies):

1. Natural Toquilla Cream
2. Ivory
3. Champagne Gold
4. Taupe Grey
5. Midnight Navy
6. Cobalt Blue
7. Jet Black
8. Terracotta
9. Cognac Caramel
10. Burnt Rust
11. Olive Khaki

Colors outside this palette are subject to material availability and written approval by GALAP Couture.

3. Sizing & Fitting

3.1 Sizing Responsibility

• Available sizes: US 2–18
• Customer is responsible for accurate sizing
• Sizing chart provided at time of order
• Sizing is locked at time of order. A size change requested after order placement is not guaranteed, is subject to production stage, and may incur a price increase if the new size crosses a size-tier threshold (see Section 8, Pricing).

3.2 Final Fit Inspection

Before shipment, GALAP Couture conducts a quality inspection. If fit is significantly incorrect:

• Customer will be contacted with photos
• Customer may approve the garment or request minor alterations
• No refunds are issued at this stage — inspection outcomes are resolved through approval or alteration only

3.3 No Returns for Fit

Once dress ships, customer assumes responsibility for fit. No returns or refunds due to sizing issues unless dress was shipped in error.

4. Payment Terms — Balance Due

4.1 Second 50% Payment Due

• Due 7 days BEFORE estimated shipment date
• Failure to pay balance forfeits order and dress will not ship
• No refund of initial 50% deposit if balance is not paid

4.2 Payment Methods

• Credit card (Visa, Mastercard, American Express, Discover)
• Debit card
• Apple Pay / Google Pay
• PayPal
• Zelle
• Wire transfer (instructions provided in invoice)
• Bank transfer (ACH — US only)
• Financing via Affirm / Klarna (where available at checkout)
• In-person cash (only at Fashion Week booth)

4.3 Automatic Payment Authorization

By signing this agreement, customer authorizes GALAP Couture to charge card on file for second 50% if payment is not received 3 days before shipment.

5. Shipping & Delivery

5.1 Shipping Responsibility

• GALAP Couture ships from New York City, NY, USA
• Domestic (US) shipping is handled and covered by GALAP Couture — no separate shipping charge to the customer
• International customers are responsible for international shipping costs, charged with the second 50% payment
• International duties/customs fees are the customer's responsibility

5.2 Shipping Method

• Standard: DHL/FedEx/UPS (8–14 business days)
• Express: available at additional cost (3–5 business days) — estimated $200–$300
• Insurance: INCLUDED on every shipment. GALAP Couture purchases full insurance on all packages — both inbound material shipments from Ecuador and every customer delivery. This is automatic and not optional.

5.3 Delayed or Lost Shipments

• GALAP Couture is not responsible for carrier delays
• Every package is insured; if a package is lost in transit, the insurance claim is handled by GALAP Couture
• If a dress is lost in transit, GALAP Couture will produce and ship a replacement dress at no charge to the customer

6. Returns & Refunds

6.1 Non-Returnable

GALAP Couture presale dresses are NON-RETURNABLE and NON-REFUNDABLE except in the cases below. If GALAP Couture makes an error — manufacturing defect (verified by GALAP Couture), wrong item/size shipped, or dress arrives damaged/unwearable — GALAP Couture will replace the dress at no cost to the customer.

6.2 Claim Process (Defects Only)

• Claim must be submitted within 72 hours of delivery
• Include photos and description
• GALAP Couture reviews and responds within 5 business days
• If approved: customer ships dress back (prepaid label provided)
• Replacement enters production immediately upon receipt of the returned item

6.3 Refund Structure

• Custom-made pieces (custom color, custom sizing, custom embellishment): no refunds — remedy is replacement per Section 6.1
• Standard (non-custom) pieces: a partial refund may be issued for verified manufacturing defects, wrong size shipped, or wrong dress shipped, where the customer prefers a refund over replacement. Refund amount excludes shipping/customs costs incurred by GALAP Couture.

7. Liability & Disputes

7.1 Limited Liability

GALAP Couture's liability is limited to the total purchase price of the dress. NOT liable for:

• Lost business or lost profits
• Indirect or consequential damages
• Third-party claims

7.2 Dispute Resolution

1. Email GALAP Couture with detailed description
2. GALAP Couture responds within 5 business days
3. If unresolved, dispute goes to mediation
4. If mediation fails, either party may pursue legal action

7.3 Governing Law

This agreement is governed by the laws of the State of New York, USA.

8. Pricing

8.1 Collection Pricing — presale retail per dress

8.2 Size-Tier Pricing

Example: ALBA 2 in size 6 = $500 · size 12 = $520 · size 16 = $540.

8.3 Customization Fees

• Custom color variation (from Section 2.5 palette): +$100
• Monogrammed inner waistband: +$50
• Hand-embroidered details: +$150

Signature & Agreement

By signing below, customer agrees to all terms and conditions above.

Customer Name (Print): ______________________
Customer Signature: ______________________  Date: __________
Email Address: ______________________
Phone Number: ______________________

GALAP COUTURE REPRESENTATIVE
Staff Name (Print): ______________________
Staff Signature: ______________________  Date: __________

GALAP COUTURE · PRESALE TERMS v2.0 · EFFECTIVE [INSERT DATE]